Programme Policies

Policies for parents and guardians on the CognateHelix programme. Linked documents are available on this site; others are supplied in the welcome pack until a public version is published.

Terms and Conditions

Version 2026-09-v2

The contract between EFEC and the enrolling parent or guardian, covering programme fees, withdrawal, and your rights.

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Privacy Policy

Version 2026-09-v5

How we collect, use, and protect your personal data, including retention periods and your data rights.

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Cancellation and Refund Policy

Version 2026-09-v3

Cooling-off rights, withdrawal after enrolment, February study weekend committed costs, and how refunds are calculated.

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Student Participation Agreement

Version 2026-09-v2

What we expect from students on the programme: how they show up, how they use AI, and how they conduct themselves.

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Acceptable Use Policy

Version 2026-09-v2

How all users are expected to use the CognateHelix platform, including ProfBot, live sessions, and collaborative spaces.

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Social Media and Professional Boundaries Policy

Version 2026-09-v2

How students, tutors, and parents interact online, including approved communication channels and professional boundaries.

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Safeguarding Policy

Version V1.0

How we protect students from harm, including our safeguarding arrangements, key contacts, and reporting routes.

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Complaints and Escalations Policy

How to raise a concern or make a formal complaint about any aspect of the programme, and how we will respond.

Available in welcome pack once approved